On mail in inbox

Question

My account was hacked. Changed my password. Nothing in my inbox but junk mail receiving

Answer 1

This usually means the attacker changed mailbox settings rather than the password alone fixing everything.

1. First, scan the PC for malware before making more account changes:
   • Open Windows Security
   • Go to Virus and threat protection
   • Select Scan options > Full scan > Scan now
2. Check whether the mailbox or cloud storage is full. If storage is full, Outlook.com cannot send or receive email, and messages sent during that time can bounce back to the sender.
3. In Outlook.com, review mailbox settings that hackers commonly change:
   • Rules: delete any rule that moves, deletes, or redirects mail
   • Forwarding: turn off any forwarding that was not set intentionally
   • Connected accounts
   • Automatic replies
4. Check account security details:
   • Review recent sign-in activity on the recent activity page
   • Verify security info such as alternate email address and phone number
   • Remove anything not recognized
5. Change the password again after the malware scan, or reset it if sign-in fails.
6. If the account might still be blocked because of unusual sign-in activity, use the Sign-in Helper to unblock it.
7. If unblocking or password reset does not restore access, use the Microsoft account recovery/sign-in help flow, which can provide self-help steps or an option to talk to an agent.

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References:

• How to recover a hacked or compromised Microsoft account
• Can't send or receive email in Outlook.com
• Help protect your Outlook.com email account
• Change your password in Outlook.com
• Unblock my Outlook.com account