recover a hacked

Question

so i had installed a virus in my pc and the next day i wasn't able to login, i tried to use my email and it said there is no account in this email and i checked foe emails and saw many security emails saying my security info was changed, i also had 2fa enabled in my phone, if i use the code from the authenticator it says "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later" also the account recovery option is also no use cuz i have 2fa, then i found out they there is a method using a 25 digit recovery code but that is also missing, it has my minecraft account and a lot ranks in hypixel, ill give anything to prove myself even give clips of me playing the game or something please someone help me im not even sure is this the right place to ask help.

Answer 1

Hello mohomed azeem

I'm very sorry to hear that your Microsoft account has been hacked or compromised. I understand how stressful and concerning it can be to lose access to an account that may contain important personal information, emails, files, and subscriptions.

As community moderators, we do not have access to customer accounts, personal information, security details, or Microsoft's internal account recovery systems. For privacy and security reasons, moderators cannot view account data, verify ownership, reset passwords, recover accounts, or intervene in the account recovery process on behalf of users. For account compromise situations, Microsoft provides a dedicated recovery process. I recommend reviewing and following the guidance in the following support article: How to recover a hacked or compromised Microsoft account

I apologize that we cannot provide more direct assistance in this case, but the support article above is the appropriate and recommended path for recovering a compromised Microsoft account.

Thank you for your understanding, and I hope you're able to regain access to your account soon.