How to transfer a subscription from within a business account to a separate account without impacting the remaining business account

Question

I retired from my business last October. Around that time, I opened what I understood was a separate 365 subscription for my personal use, using my personal email address. I have since been paying Microsoft $17.85 per month (plus tax) for this account. Unfortunately, the subscription was included as part of my former employer's business account profile. How can I transfer this personal subscription from the business profile to the separate 365 account that I created, without impacting the remainder of the business account? I only want to transfer PART of that business profile, without impacting the rest. Alternatively, how can I cancel the personal subscription without impacting the remainder of the business account?

Answer 1

Hi, John Schaljo

A Microsoft 365 business subscription cannot be transferred or converted into a personal Microsoft account because business and personal subscriptions use separate account systems. Canceling one specific subscription does not require closing the entire business account.

Here are some suggestions you can try:

Ask the former employer’s Microsoft 365 administrator to sign in to the Microsoft 365 admin center, then open Billing > Your products.

Identify the subscription responsible for the $17.85 monthly charge. They should check the product name, number of licenses, and payment method carefully.

If it is a separate subscription, select only that product and choose Cancel subscription or Turn off recurring billing. They should not delete the business tenant or cancel any other products. Cancellation options can depend on the billing agreement and renewal date.

Purchase Microsoft 365 Personal separately while signed in with the personal Microsoft account. The existing subscription itself cannot be moved between accounts.

Before the business license is removed, copy any needed OneDrive files and export Outlook email, contacts, and calendar items. Cancellation may eventually remove access to data stored in the business account.

If the charge cannot be identified, the business administrator should open a billing support request from the admin center.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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Answer 2

Does Microsoft have customer support that is not AI?