NEED TO RE-CONNECT WITH ABBEL RAY FOR QUICK ASSIST. NEED THE CODE FOR QUICK ASSIST

Question

I'm trying to re connect my chat with Abbel Ray. I need code for the Quick Assist

Answer 1

You need to contact Microsoft support the same way you did previously to be able to use the Quick Assist app. They need to send you the key.

Users here do not have contact with Microsoft Support.

Answer 2

To reconnect in Quick Assist, a new code must be generated by the person helping.

1. Open Quick Assist.
2. The helper selects Help someone.
3. Quick Assist generates a time-limited security code.
4. The helper shares that code.
5. Enter the code in Security code from assistant or Code from assistant, then select Submit.
6. Select Allow to start screen sharing.

If the previous chat with the support person is closed, that connection cannot be reopened from Quick Assist alone. The only supported path in the provided information is to contact support again and continue from there.

For safety, only enter a Quick Assist code if the interaction was initiated directly with Microsoft Support or trusted IT support.

---

References:

• Use Quick Assist to help users
• Solve PC problems remotely using Quick Assist
• Contact a Help Assistant - Microsoft Q&A
• Need to reconnect with chat for service request(PII Removed), it says closed, I need to reopen it - Microsoft Q&A