Account recovery.? Add a picture id of account owner

Question

Can't recover account yet. they should allow us to use our photo id to show ownership

Answer 1

Hello,
Using a government-issued photo ID may sound like a simple way to prove ownership, but it would not reliably prove that someone owns a particular Microsoft account.

Microsoft accounts can be created with nicknames, aliases, old email addresses, or names that do not match a person's legal name. A photo ID could prove a person's real-world identity, but it would not prove that the Microsoft account belongs to that person.

It would also require Microsoft to collect, verify, store, and protect highly sensitive identity documents from users around the world, while dealing with different types of identification and different privacy laws.

For security reasons, Microsoft therefore relies on information already associated with the account, such as recovery email addresses, authentication methods, passwords, previous account activity, and information submitted through the account recovery process.

Allowing support staff to bypass those verification methods simply because someone provides an ID could actually create another way for accounts to be taken over. It is simply not feasible.

Answer 2

Hi,

I will work with you on this issue.

Did you forget the password or the email?

Forgotten your Microsoft account username

https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/accounts-billing/manage/how-to-recover-a-hacked-or-compromised-microsoft-account

Sign in helper tool

https://support.microsoft.com/en-us/accounts-billing/manage/microsoft-account-sign-in-helper

the only option you have is to use Microsoft account recovery form.

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Some tips to help you:

Use the same device, browser, and IP/location you usually sign in from; consistency matters.

Submit the form from a trusted network you’ve used before (home or office Wi-Fi).

Provide accurate recent passwords; even partial or older ones help.

Enter exact account details: full name, date of birth, country/region as originally set.

List recent activity precisely: last successful sign-in date, services used, approximate dates.

For Outlook/Hotmail accounts, include recent email subjects, recipients, and folders you created.

Add Xbox, Skype, or OneDrive details if linked—gamertag, console ID, or file names.

Use the same recovery email/phone previously associated with the account.

Avoid guessing; leave fields blank if unsure—wrong info reduces chances.

If rejected, wait 24 hours, gather better details, and resubmit once.

I hope this information helps. If you have any more questions, don't hesitate to reach out. Wishing you good luck!