Question about outlook sign in

Question

I’m locked out of an outlook account, I am logged in on my laptop but my phone needs an Authenticator app and the app is logged out of the account. Is there a way to verify my email my just sending a code to my email and I can verify on my laptop?

Answer 1

Dear @landon

Since this is a personal Microsoft account, you may be able to use email verification, provided that email is already registered as a security method for the account.

When you sign in on your phone and Microsoft asks you to verify the sign-in using the Authenticator app, select “Sign in another way”. If email verification is available, Microsoft should show an option such as “Email a code”. You can then retrieve the code from your mailbox on your laptop and enter it on your phone.

Since you are still signed in on your laptop, I recommend checking your account's security information and adding another verification method if possible.

Microsoft account --› Security --› Manage how I sign in --› Add a new way to sign in or verify

If you no longer have access to your existing security information, Microsoft provides the following guidance:

https://support.microsoft.com/en-us/accounts-billing/manage/troubleshoot-microsoft-verification-code-issues

I hope this helps.

Best regards,

Bence

Answer 2

Yes—if the account already has email as a registered verification method, the sign-in screen can offer it under Other ways to sign in. If that option appears, select the email method and use the code from the mailbox you can still access on the laptop.

If the email offered for verification is another Microsoft address such as @outlook.com, @hotmail.com, @live.com, or @msn.com, use two private browsing windows so both accounts stay signed in at the same time:

1. In a private/InPrivate window, sign in to the account that is asking for the verification code.
2. Leave that window open at the code prompt.
3. Open a second private/InPrivate window.
4. Sign in to the alternate email account that should receive the code.
5. Copy the code from that mailbox and enter it in the first window.

If the sign-in page does not offer email and only offers Authenticator, then email verification is not available for that sign-in unless another method was already added.

If access still exists on the laptop and the account can open Microsoft account security settings, add another sign-in method:

1. Go to the Microsoft account Security tab.
2. Select Manage how I sign in.
3. Select Add a new way to sign in or verify.
4. Add a recovery email, Microsoft Authenticator, or another available method.

If access to some security info is lost but not all, the missing method can be removed after adding a new one. Do not change all security info at the same time, because the account may be restricted for 30 days.

If all existing verification methods are unavailable, select I don't have any of these at the identity verification prompt and follow the steps to replace security info. After replacement, there is a 30-day wait before sign-in is allowed again.

For a work or school account managed by an organization, if the registered MFA method is no longer accessible, the organization’s IT administrator must reset MFA or require re-registration.

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References:

• Troubleshoot Microsoft verification code issues
• Sign in using Microsoft Authenticator
• I've lost access to my Microsoft account security info
• Microsoft account security info & verification codes
• Log in Outlook without Microsoft Authenticator - Microsoft Q&A