Cant download ms office with valid key

Question

Hello, I have purchased a valid license for Microsoft Office 2024 Professional Plus. After entering the product key at https://setup.office.com, the key is accepted, but I am unable to download the software. I recieve the message “Service unavailable

Answer 1

Hello

Where did you purchase your license? Third party I assume?

The Pro Plus product is not designed for home users. It is a volume license, which means it is intended for organizations, not individuals. These licenses are managed by an organization’s IT department and are tied to a contract with Microsoft. Because of how volume licensing works, activation may depend on things like installation limits or periodic validation through an organization’s KMS server. Those processes require IT support from the organization that owns the license. That is why these licenses are not meant to be sold to individuals. Home users typically do not have access to the IT infrastructure needed to manage or maintain them. Unfortunately, some third-party sellers offer these licenses at very low prices. They may seem like a good deal, but they are often resold in ways that violate the licensing terms. Most buyers are not aware of these details until problems occur. It also cannot be activated via the consumer channel.

If I were you, I would return this and request money back.