hey, I'm trying to play marvel rivals and I can't play it, please help

Question

it continues to say DirectX 12 is not supported on your system.

Please update your Windows 10 64-bit operating system (version 1909 or later) and upgrade your graphics card driver.

Ensure that your graphics card meets the minimum requirements (NVIDIA GTX 1060 or AMD RX 580). I don't know what this means, I have updated everything and I still doesn't work and I'm on windows 11, if anyone can explain it'd be much appreciated...

Answer 1

Hi ,

Search for msinfo32.exe in the search bar, take a screenshot, and post it here so we can see the correct laptop model or desktop configuration.

Thanks

Answer 2

That message means Windows 11 having DirectX 12 installed is not enough by itself. The game also requires a graphics card and driver that support the DirectX 12 features the game needs.

Try these checks:

1. Check the DirectX version Windows reports.
   • Open Start.
   • Type dxdiag and press Enter.
   • On the System tab, look for DirectX Version.
2. Check which graphics card the PC has.
   • Open Start and type Device Manager.
   • Open it, then expand Display adapters.
   • Note the GPU name shown there.
3. Compare the GPU to the game requirement shown in the error.
   • The error says the minimum graphics hardware is NVIDIA GTX 1060 or AMD RX 580.
   • If the PC has weaker integrated graphics, updating Windows and drivers will not make that GPU meet the requirement.
4. If the PC has a supported or stronger GPU, install the latest driver from the GPU manufacturer.
   • After installing the driver, restart the PC.

What this usually means in practice:

• If dxdiag shows DirectX 12, but the game still says DirectX 12 is not supported, the problem is commonly the graphics hardware, not Windows itself.
• Community answers for Marvel Rivals indicate that if the system only has integrated graphics or a GPU that does not meet the game’s requirement, the game will not run even after updating drivers.
• A GPU cannot be “upgraded” by software to add support for DirectX 12 Ultimate-level features if the hardware does not support them.

If the PC is a desktop, the practical fix may be replacing the graphics card with one that meets or exceeds the game’s minimum requirement. If it is a laptop with only integrated graphics, there may be no software fix.

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• How to install the latest version of DirectX
• DirectX 12 for Windows Subsystems
• Cannot Play Marval Rivals because of "DirectX 12 is not supported on your system" - Microsoft Q&A
• Windows 64-Bit Operating system For Marvel Rivals - Microsoft Q&A
• can my gpu support Directx12 Ultimate? - Microsoft Q&A