I bought a new dell PC with windows 11 installed. worked for a while until I couldn't get new u

Question

I bought a new dell PC with windows 11 installed. worked for a while until I couldn't get new u

J M 0

What to do?I bought a new dell PC with windows 11 installed. worked for a while until I couldn't get new window updates some apps didn't work like camera .Dell wants 90 dollars to look at it.haveto send it in. what to do?

J M 0 Reputation points

2026-08-31T07:15:38.63+00:00

I bought Dell Inspiron 3910 intel core 15. windows 11 was pre installed new its not compatible it said you need two or more cores to function my pc only has one core. why would they add windows 11 when its not compatible with this pc ?
J M 0 Reputation points

2026-08-31T07:17:18.2033333+00:00

I can't get windows updates!
J M 0 Reputation points

2026-09-29T12:19:42.1866667+00:00
J M 0 Reputation points

2026-09-29T12:26:57.9733333+00:00

Here is the screen shot. I haven't tried anything else yet.
Neil D 34,455 Reputation points Volunteer Moderator

2026-09-29T18:25:11.6733333+00:00

There is nothing you can do. Was the system brand new when you bought it.

How long ago did you buy it.

To give some info on the system use windows Search and enter system info. You should see System Information as the top result, select that and post a screenshot of the result.

2 answers

Your answer

J M 0 Reputation points

2026-08-31T07:15:38.63+00:00

I bought Dell Inspiron 3910 intel core 15. windows 11 was pre installed new its not compatible it said you need two or more cores to function my pc only has one core. why would they add windows 11 when its not compatible with this pc ?
J M 0 Reputation points

2026-08-31T07:17:18.2033333+00:00

I can't get windows updates!
J M 0 Reputation points

2026-09-29T12:26:57.9733333+00:00

Here is the screen shot. I haven't tried anything else yet.
Neil D 34,455 Reputation points Volunteer Moderator

2026-09-29T18:25:11.6733333+00:00

There is nothing you can do. Was the system brand new when you bought it.

How long ago did you buy it.

To give some info on the system use windows Search and enter system info. You should see System Information as the top result, select that and post a screenshot of the result.

Answer 1

DaveM121 939.2K Independent Advisor

Please provide information about your current Windows 11 Build No, and the updates that are failing to install.

1

Click your Start Button, type winver and press Enter

Please provide a screenshot of the resulting dialog.

2

Open the Settings App

Go to Windows Updates

Please provide a screenshot of that window

0 comments

Answer 2

Try these steps in order:

Restart the PC
Go to Start > Power > Restart.
Check Windows Update
Go to Start > Settings > Windows Update > Check for updates.
If updates for the current version of Windows are available, install them first, restart, and then check again.
If Microsoft Store apps such as Camera are not working
- Close and reopen the app.
- Make sure Windows is fully updated.
- Open Microsoft Store > Library > Get updates to update Store apps.
- If needed, reinstall the app from Microsoft Store > Library.
Repair or reset the affected app
Go to Start > Settings > Apps > Installed apps.
Select the app, then Advanced options > Repair.
If it still fails, select Reset.
Repair Windows system files
This uses administrator Command Prompt.
- Search for command prompt on the taskbar.
- Select Run as administrator.
- Run:
```
     DISM.exe /Online /Cleanup-image /Restorehealth
```
- After it completes successfully, run:
```
     sfc /scannow
```
- Wait for the scan to reach 100%, close Command Prompt, and try Windows Update again.
If updates still fail, try a clean restart
A clean restart starts Windows with a minimal set of drivers and startup programs, which can help if another program is blocking updates.
Last resort: reinstall Windows 11
If the issue still is not resolved, Windows support guidance says to consider reinstalling Windows 11 using Reset this PC and keeping files, or performing a clean installation.
Warning: reinstalling or resetting Windows can remove apps and require apps to be installed again.

If the PC is unsupported for Windows 11, updates may continue to fail. Also note that if desktop app install or uninstall problems are involved, Windows has built-in recovery steps and troubleshooters for that scenario.