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Hi Microsoft Team,
I am contacting you regarding an issue with scheduling my Microsoft certification exam.
I am trying to schedule Exam AI-901: Microsoft Azure AI Fundamentals through my Microsoft Learn account. However, when I click “Schedule with Pearson VUE”, I receive the following error:
ERROR_VUE_WIDE_BLOCK
The page displays: “Unexpected error. We encountered an unexpected error. Please try again later.”
I have already contacted Pearson VUE Live Chat, and your support agent advised me to email this address for further assistance.
Could you please check whether there is any block or restriction on my Pearson VUE account and help remove it so that I can proceed with scheduling my AI-901 exam?
https://learn.microsoft.com/en-us/unexpected-error?s=ERROR_VUE_WIDE_BLOCK
I have attached a screenshot showing the error for your reference.
Please let me know if you need any additional information from me to verify my account.
Thank you for your assistance.
Best regards,
Nho.
Tag not monitored by Microsoft.
Contact support, there may be something wrong with your account.
https://learn.microsoft.com/en-us/credentials/support/help
For issues with exam appointments or scheduling, contact our Exam Delivery Partners:
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Thank you for your support.
Other question can you help me now?
I currently have two personal Microsoft Outlook accounts, and both accounts have Microsoft certifications associated with them.
I would like to consolidate all of my certifications, exam history, and credentials into one primary Microsoft Learn profile.
Could you please advise who I should contact or where I should submit a support request for this?
Also, what information do I need to provide to Microsoft Support, such as the email addresses, Candidate ID/MCID, or Learn profile details?
ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.
Thank you for your support.
Other question can you help me now @Julian Sharp
I currently have two personal Microsoft Outlook accounts, and both accounts have Microsoft certifications associated with them.
I would like to consolidate all of my certifications, exam history, and credentials into one primary Microsoft Learn profile.
Could you please advise who I should contact or where I should submit a support request for this?
Also, what information do I need to provide to Microsoft Support, such as the email addresses, Candidate ID/MCID, or Learn profile details?
Microsoft cannot do this for you. Learn profiles are self-managed. Although Learn profiles can be merged, you cannot merge two Learn profiles with personal email accounts. The workaround is to use a work account as a bridge: