classic outlook not setting-up my imap email account

Question

classic outlook not setting-up my imap email account

Eric Gammeter 45

Using MS Classic Outlook 2024 and an external IMAP email account. The application did work previously: as the applications comes up it clearly shows my emails, but then it goes to a "Something went wrong" message box. I had changed my email account password before this happened- so I am sure that I need to administer my Outlook (or MAIL) accordingly. MS Outlook not permitting me to edit or change the account. I would like to find a way of deleting the outlook account and then re-add it.

Eric Gammeter 45 Reputation points

2026-08-31T12:26:35.6533333+00:00

My mistake. I am not using MS classic outlook on this pc. I am using the outlook version that came with the wind 10 OS. When I start the outlook application my recent email messages do come up! The screen quickly goes away and up comes the "You need to sign in" screen which allows me to enter my (known good) password, or 'choose another account.
Eric Gammeter 45 Reputation points

2026-08-31T12:32:54.3666667+00:00

I enter password, and edit all the server items as per the hosts' documentation (screen shot attached); results with Sign in failed, something went wrong while setting up account.
Eric Gammeter 45 Reputation points

2026-08-31T13:28:27.7933333+00:00

Unable to remove the account. The only options it give me are: Try again, and Choose another account.
Eric Gammeter 45 Reputation points

2026-08-31T13:30:13.8+00:00

Unable to delete the account. Does not provide me ability to do anything except: Try again or Choose another account.
Eric Gammeter 45 Reputation points

2026-08-31T13:31:02.0833333+00:00

Does not provide me with anything except "Try again" and "Choose another account".
Eric Gammeter 45 Reputation points

2026-08-31T13:31:25.53+00:00

Does not provide me with anything except "Try again" and "Choose another account".
Eric Gammeter 45 Reputation points

2026-08-31T13:32:50.11+00:00

Is this still active?
Eric Gammeter 45 Reputation points

2026-08-31T18:26:46.0166667+00:00

Any new info on this?

1 answer

Your answer

Eric Gammeter 45 Reputation points

2026-08-31T12:26:35.6533333+00:00

My mistake. I am not using MS classic outlook on this pc. I am using the outlook version that came with the wind 10 OS. When I start the outlook application my recent email messages do come up! The screen quickly goes away and up comes the "You need to sign in" screen which allows me to enter my (known good) password, or 'choose another account.
Eric Gammeter 45 Reputation points

2026-08-31T12:32:54.3666667+00:00

I enter password, and edit all the server items as per the hosts' documentation (screen shot attached); results with Sign in failed, something went wrong while setting up account.
Eric Gammeter 45 Reputation points

2026-08-31T13:28:27.7933333+00:00

Unable to remove the account. The only options it give me are: Try again, and Choose another account.
Eric Gammeter 45 Reputation points

2026-08-31T13:30:13.8+00:00

Unable to delete the account. Does not provide me ability to do anything except: Try again or Choose another account.
Eric Gammeter 45 Reputation points

2026-08-31T13:31:02.0833333+00:00

Does not provide me with anything except "Try again" and "Choose another account".
Eric Gammeter 45 Reputation points

2026-08-31T13:31:25.53+00:00

Does not provide me with anything except "Try again" and "Choose another account".
Eric Gammeter 45 Reputation points

2026-08-31T13:32:50.11+00:00

Is this still active?
Eric Gammeter 45 Reputation points

2026-08-31T18:26:46.0166667+00:00

Any new info on this?

Answer 1

@Eric Gammeter said

I am not using MS classic outlook on this pc. I am using the outlook version that came with the wind 10 OS .. I would like to find a way of deleting the outlook account and then re-add it.

One method is to completely erase your New Outlook for Windows Profile and start from scratch.

If you can get to the New Outlook for Windows Settings:

View -> View settings -> Accounts > Your accounts
Pick an Account and [Manage]
[Remove]
(o) Remove from all devices (If you see it)

Nuke the profile. See the answer by "Hornblower409 Dec 11, 2025" in
https://learn.microsoft.com/en-us/answers/questions/5655980/outlook-starting-error-repair-reinstall-reset-does