Troubleshoot & Repair

Question

Troubleshoot & Repair

TracyBeatty-4125 0

How to run a complete computer troubleshooter to identify and fix issues.

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4 answers

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Answer 1

David-M 127.7K Independent Advisor

Hi. I'm David, and I'm happy to help you.

To be able to assist you better, could you share a few more details about what's going on?

What exact symptoms are you seeing? Is the PC running slow, freezing completely, restarting on its own, or throwing blue screens?
Are you getting any specific error codes or pop-up messages?
When did this start, and how often does it happen? Did it begin right after a recent Windows update or installing a new app?

Looking forward to your reply.

TracyBeatty-4125 0

my computer is running so slow I cannot do anything and my virus software is telling me I only have 7% memory left.  None of my programs are working correctly

David-M 127.7K Reputation points Independent Advisor

2026-08-31T18:24:45.59+00:00
Thanks for the clarification.

Which antivirus is displaying that memory-related message? And can you tell me if it's referring to RAM or internal storage?

If you prefer, take a screenshot of the message and share it here.

Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor any personal information. The Microsoft Q&A is public.

If the message refers to RAM, have you tried restarting your PC?

I know it might seem trivial, but some PCs with the "Fast Startup" feature enabled can end up with heavily congested memory after a while due to stuck processes. Restarting the PC clears those stuck processes.

If the message is referring to internal storage, please share a screenshot of "Disk Management".

Press "Windows + X" and select "Disk Management";

Maximize the window and use the screenshot tool.

Looking forward to your reply.

Feel free to ask any questions you may have.

Answer 2

For a broad Windows 11 check-and-fix approach, use the built-in troubleshooters in Get Help and Settings.

Open the Get Help app.
Search for the troubleshooter that matches the problem, such as:
- audio troubleshooter
- Bluetooth troubleshooter
- camera troubleshooter
- Background Intelligent Transfer Service troubleshooter
If prompted to allow diagnostics, select Yes.
Let the scan complete.
Follow the prompts until the issue is fixed or the tool reports results.

For general system troubleshooters in Settings:

Press Windows key + I to open Settings.
Go to System.
Open Troubleshoot.
Select Other troubleshooters.
Run the troubleshooter for the affected area, for example:
- Network and Internet
- Printer
- Windows Update

For network problems in particular, the Get Help flow can run network tests and offer to restart the Ethernet adapter. If the issue continues after that, restart the PC.

Windows 11 can also offer recommended troubleshooting automatically for known problems. This requires an internet connection. In some cases, Windows runs the troubleshooter automatically for critical issues; otherwise, it offers the option to run or ignore it.

If the issue is specifically driver-related and advanced diagnosis is needed, Driver Verifier exists, but it is intended for advanced users and requires Administrator privileges. Run Verifier.exe and restart the computer.

Answer 3

TracyBeatty-4125 0

my computer is running so slow I cannot do anything and my virus software is telling me I only have 7% memory left.

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Answer 4

Bulldog 4,865

There is no app or utility that can identify and fix every computer issue.

Identifying and fixing computer issues requires continuous learning about computers and software. I can tell you from experience: It's worth the effort!

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