Can't log into outlook to send or recieve email, or anything

Question

I get the following message:

UTC Date: 2026-08-31T17:06:51.508Z
Client Id: 66E6BAE50A204AB2BE0FCFDF1E34726F
Session Id: 7dad0883-00cd-4efc-a77c-c8c435aa5388
Client Version: 20260821009.09
BootResult: fail
Back Filled Errors: None
err: Error: 500
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192520
st: 500
efe: LO4P123CA0679
reqid: 4df525e2-4d23-71d9-c07d-0c6b6c949312
cv: 1CZYBk++tn6TPtbQ27IThy.3.1.1

Answer 1

Hello

I think there's something going on Microsoft's end right now. I am seeing many people reporting this issue on their service status page. However, there's an active service incident report on the commercial side. It can be related.

Answer 2

Can anyone please advise, thanks