Can't access my email

Question

UTC Date: 2026-08-31T17:15:55.849Z
Client Id: 1E6C8AC214624A20BB8B22198D475E10
Session Id: 46892819-7da4-4c9b-96be-8c8783ae9a3f
Client Version: 20260821009.09
BootResult: fail
Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined
err: Microsoft.M365.Security.CredSMART.M365SecretException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192762
st: 500
ehk: X-OWA-Error
efe: BL1PR13CA0443
reqid: f6004457-f915-6351-99a9-9b343ce57ead
cv: sUV/B2Ry4FzJjx5SrDLFUo.3.1.1

Answer 1

There seem to be problems with the mailserver (Also for outlook.com users)

https://status.cloud.microsoft/