my email won't open says need credentials and then that my email and password is wrong.

Question

UTC Date: 2026-08-31T18:14:31.516Z
Client Id: 96ED4ABFCE2548CFAA9E72682F6281BB
Session Id: 9d861c74-350b-400f-bb34-f314061e832a
Client Version: 20260821009.09
BootResult: fail
Back Filled Errors: None
err: Error: 500
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192520
st: 500
efe: LO4P265CA0179
reqid: 2668db3e-b15c-da19-6ad7-57bec333d960
cv: YbDm15M2MSvHp27yMwI8Ce.3.1.1

Answer 1

Hello

I think there's something going on Microsoft's end right now. I am seeing many people reporting this issue on their service status page. However, there's an active service incident report on the commercial side. It can be related.