Unable to access hotmail

Question

When I try to log into Hotmail, I see the following (have tried different browsers and have cleared my cache):

UTC Date: 2026-08-31T18:03:18.040Z
Client Id: F8EA833817A0442B976CAC9CCF03B9AD
Session Id: dadd1ff5-6be9-494d-a452-2c9c50eb6bcc
Client Version: 20260821009.09
BootResult: fail
Back Filled Errors: None
err: Error: 500
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192520
st: 500
efe: YT4PR01CA0027
reqid: c430cfc4-f6c9-ce13-19d8-d0ae8181d824
cv: 7NbPOFN5zlF0iBRO8j1qrR.3.1.1

Answer 1

Hello

I think there's something going on Microsoft's end right now. I am seeing many people reporting this issue on their service status page. However, there's an active service incident report on the commercial side. It can be related.