can't log in error 500

Ruth Resnicow 0 Reputation points
2026-08-31T19:43:47.95+00:00

It was working yesterday. Today I tried to log in and got the following:

UTC Date: 2026-08-31T19:28:36.699Z
Client Id: 1AB2A99AD98F40A7B1D3020F3C41B538
Session Id: d4e53194-a824-4992-96f1-672644707220
Client Version: 20260821009.09
BootResult: fail
Back Filled Errors: None
err: Error: 500
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192520
st: 500
efe: BN9PR03CA0950
reqid: 4313da91-7189-f4d2-80f3-fb9180997f93
cv: E/ECdX8dbj2N07Gz2UjCMj.3.1.1
Outlook | Web | Outlook.com | Email

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  1. EmilyS_726 30,535 Reputation points Volunteer Moderator
    2026-08-31T20:10:20.48+00:00

    I think there's something going on Microsoft's end right now. I am seeing many people reporting this issue, but Microsoft has not announced this on their service status page. However, there's an active service incident report on the commercial side. It can be related. You can use Microsoft's X/Twitter account page to check for update

    https://x.com/MSFT365Status/status/2094465993007378744

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