Microsoft edge wont let me sign to play the games no more why

Question

Sign in to Microsoft Edge

Game with Personal Flair!

Personalize your gaming sessions by signing into Microsoft Edge with your personal account.

When you sign in, you choose to share your personal details, like your display name and profile photo, with third-party games. This step not only personalizes your gaming recommendations but also helps you create a unique identity in the gaming community, save your progress, and engage in friendly competition through leaderboards and contests. Discover how signing in can transform your gaming experience. keep showing up when am trying to sign in on Microsoft edge to play the games it won't let me

Answer 1

Hi Brittany Pittman,

I can see how confusing this is when the game keeps asking you to sign in, but the sign-in process does not complete.

At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario. 

To help narrow down where the problem is occurring, could you please confirm the following?

• What is the name of the game and which website are you playing it on?
• After selecting Sign in, does nothing happen, does the same message return or do you receive an error?
• Are you using a personal Microsoft account, such as Outlook.com or Hotmail.com, rather than a work or school account?
• Does this affect every game or only this particular one?

As a quick test, please open an Edge InPrivate window by pressing Ctrl + Shift + N, visit the game again, and try signing in. You can also try signing in directly at Microsoft account using the same account. If the account works there but not on the game page, the issue is more likely related to the game’s sign-in session or stored site data rather than the account itself.

If possible, please also share a screenshot of what happens after you select Sign in, making sure to hide your email address and any other personal information. This will help determine the most appropriate next step. Thank you so much for your understanding.     

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Answer 2

Try these checks in order. After each one, try signing in again in Edge before moving to the next.

1. Clear Edge sign-in data
   • Open Microsoft Edge and go to edge://settings/privacy.
   • Under Clear browsing data, select Choose what to clear.
   • Select:
     • Cookies and other site data
     • Cached images and files
   • Set Time range to All time.
   • Select Clear now.
   • Restart Edge.
   • Go to edge://settings/profiles and try signing in again.
   Note: clearing cookies signs out of websites.
2. Check whether the account itself can sign in
   • For a personal Microsoft account, try signing in at https://account.microsoft.com.
   • If sign-in fails there too, reset the password at https://account.live.com/password/reset.
   • If web sign-in works but Edge still fails, continue with the next steps.
3. Check for multiple or conflicting Edge profiles
   • Go to edge://settings/profiles.
   • If multiple profiles are listed, sign out of the one with the problem and sign in again.
   • If the problem continues, remove the problematic profile and create a new one.
   Caution: removing a profile deletes local browsing data for that profile, including favorites, history, and passwords that are not synced.
4. Clear stored Windows credentials
   • Open Credential Manager from Control Panel.
   • Under Windows Credentials and Generic Credentials, remove entries related to MicrosoftAccount or login.microsoftonline.com if they look outdated or conflicting.
   • Restart Edge and try again.
5. Update Edge
   • Go to edge://settings/help.
   • Let Edge install any available update.
   • Restart the browser.
6. Check Windows account connection
   • In Windows, go to Settings > Accounts > Your info and verify the account is connected.
   • If the games use a work or school account, also check Settings > Accounts > Access work or school.
7. Check network access to Microsoft sign-in services
   • Make sure these endpoints are reachable on the network:
     • https://login.microsoftonline.com
     • https://login.live.com
     • https://account.live.com
     • https://graph.microsoft.com
   • If using a proxy, check it in edge://settings/system.
   • If possible, test from another network such as a mobile hotspot.
8. If Edge keeps signing out or asks again every time
   • Open Settings and more > Settings > Privacy, search, and services.
   • Clear browsing data if needed.
   • If the issue happens across multiple sites, it can be caused by cookie/session settings.

If the sign-in button is dimmed or unavailable, check edge://policy for the BrowserSignin policy. If it is set to 0, browser sign-in is disabled and must be changed by the organization’s IT administrator.

If the issue still continues, collect these details before contacting support:

• Edge version from edge://settings/help
• Active policies from edge://policy
• Identity status from edge://identity-internals/
• A network trace from edge://net-export/

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