my hotmail account appears to be locked

Question

my outlook account wont let me log in. It gives me this giant error message:

UTC Date: 2026-08-31T21:25:50.650Z
Client Id: 4E2212248C0C47A6A9BB9EDAF18777D5
Session Id: a05ff729-4a0f-42f2-8657-774177706d9b
Client Version: 20260821009.09
BootResult: fail
Back Filled Errors: None
err: System.Security.Cryptography.CryptographicException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.491fdc82.js:1:192762
st: 500
ehk: X-OWA-Error
efe: CH0P223CA0006
ewsver: 15.21.360.13
reqid: 45561f6d-1b18-3d1a-00b7-d2648ca9bf79
cv: 2TucJW6ea7oWSN8T3iP5tD.3.1.1

Answer 1

Other users are reporting the same issue, which could be a server-side error. There is currently an Exchange error, and multiple users are also reporting Outlook outages.

https://status.cloud.microsoft/
You can click on "customers can reference https://www.twitter.com/MSFT365Status for additional insights into widespread, active incidents."

Or access the direct link;
https://x.com/MSFT365Status/status/2094455556454920701

The link above is not an official Microsoft site; however, it is related to the post on the official X page reporting the outage.