I can send or received emails as of about 10AM this morning.

Question

I can send or received emails as of about 10AM this morning.

Grant Sadler 0

My email is not working and I need to talk with a human being!

Grant Sadler 0 Reputation points

2026-08-31T23:25:14.33+00:00

I need to talk with a human being

2 answers

Your answer

Grant Sadler 0 Reputation points

2026-08-31T23:25:14.33+00:00

I need to talk with a human being

Answer 1

Elena-VH 2,210 Independent Advisor

Dear Grant Sadler

According to my research, there is currently an incident in Exchange Online (EX1464935) affecting some Microsoft 365 users. This issue may cause users to be unable to connect to Exchange Online or experience degraded functionality, including potential mailbox access, authentication, and email service-related problems.

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In this case, if you are a user, please contact your IT admin and ask them to report the issue through the Microsoft 365 admin center. The administrator can also check the service status dashboard (Microsoft 365 Admin Center > Health > Service Health) to see the latest updates and confirm if other users in their organization are experiencing the same issue. For your reference: https://admin.microsoft.com/adminportal/home?#/servicehealth

If needed, your IT Admin can also open a support case with Microsoft through the Microsoft 365 Admin Center for further investigation. If you don't know who your IT admin is, see this article: How do I find my Microsoft 365 admin? - Microsoft Support.

I hope the information shared is helpful. If you have any questions, please feel free to reach out.

Henry Lauten 0 Reputation points

2026-08-31T23:38:58.04+00:00

Is there a time frame for when this will be fixed? I have had no email since 11:30 AM Eastern Time.

I am getting failure to authenticate messages
Elena-VH 2,210 Reputation points Independent Advisor

2026-09-01T03:43:05.7166667+00:00

Dear Henry Lauten,

I understand the impact this is having on your business.

Unfortunately, I don't have visibility into Microsoft's internal remediation timeline, so I can't provide an estimated resolution time for EX1464935. The most current information will be available through the Microsoft 365 Admin Center > Health > Service Health, where Microsoft posts updates as their engineers continue investigating and mitigating the issue.

I recommend continuing to monitor and wait for the Service Health updates for EX1464935. If you are not the Microsoft 365 administrator, please contact your IT administrator so they can review the incident details and monitor Microsoft's progress. For reference: How do I find my Microsoft 365 admin?

Answer 2

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