Cannot get into my personal email. The status says personal accounts are operational.

Question

'UTC Date: [Moderator's note: PII removed]
'Client Id: [Moderator's note: PII removed]
'Session Id:[Moderator's note: PII removed]
'Client Version: [Moderator's note: PII removed]
BootResult: fail
Back Filled Errors: None
err: Error: 500
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] [Moderator's note: PII removed]
    at [Moderator's note: PII removed]/owa.mailindex.491fdc82.js:1:192520
st: 500
efe: [Moderator's note: PII removed]
reqid: [Moderator's note: PII removed]
cv: [Moderator's note: PII removed]

Answer 1

There is an on-going Outlook outage. See the Answer by "EmilyS726 Aug 31 2026" in
https://learn.microsoft.com/en-us/answers/questions/5990257/microsoft-outlook-outage

Answer 2

Hello Ron TF

I am very sorry to hear about the situation you are experiencing. I understand how frustrating it must be to be unable to access your email.

Based on the information you provided, this issue may be caused by a temporary error on Microsoft servers affecting the connection or authentication between Outlook and Hotmail. Microsoft is already aware of the situation, is actively monitoring it, and is working to resolve the issue as quickly as possible.

Many other users are reporting the same problem:

https://learn.microsoft.com/en-us/answers/questions/5990654/outlook-wont-open

https://learn.microsoft.com/en-us/answers/questions/5990448/outlook-com-mailbox-inaccessible-error-500-startup

Since the root cause lies on the server side, we recommend waiting approximately 24 to 48 hours before attempting to log back into your Hotmail account.

You can check the service status of Microsoft products at the following link: https://status.cloud.microsoft/

We appreciate your patience and understanding.