How can I recover my Microsoft account from a scamming website?

Question

Hey guys! so a little bit ago I was playing Minecraft on the Donut SMP server ( Don't judge i was just checking it out for the first time ) and I saw that if you joined the discord you can get some extra in game currency or something like that so I did the /discord command and I joined the discord went to the proper tab then clicked on the sign in prompt to verify my IGN. ( I assumed it was standard because it was the Donut SMP server and I didn't think they would do anything sketch )

as soon as I signed in, I went back to the game played normally and then I got off. My "Two Week" phase wore out so I stopped playing altogether. and I it recently came back so I went to minecraft launcher and it said I had to log in. I was confused so I tried to log in with my regular email that I had linked but as soon as I typed in all the proper information it said my account was switched from my regular email to 4*****@succubos.com along with my 2FA, password etc.

I searched up Succubos.com and it brought me to a Brazillian website that sells Minecraft account which I believe is against TOS and also sells pirated versions of other games. I tried to do the basic account recovery but it was just a waste of time because it kept taking me to the chatbot. I have just been wanted to speak with an actual representative for the longest and if anybody knows how I can do that or has any fix to this issue please leave a comment below!!! Thank you!!

Answer 1

Account recovery is an online automated process, even if you are able to contact Microsoft Support, they cannot recover your account, they can only refer you to the account recovery form.

This is a widely reported scam on Discord, I wish I had better news for you, but when a Microsoft account is hacked, if the hackers change the associated Email... etc. or if 2FA is enabled on the account, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

If the account was compromised, I’d start with Microsoft’s official account recovery process and secure the email/phone linked to it first. Once you regain access, change the password, remove any unfamiliar recovery methods or devices, and enable two-step verification. Also check recent sign-in activity for anything you don’t recognize.

Answer 3

Use the official hacked-account recovery path first:

1. Start the Microsoft sign-in helper for hacked accounts. It asks for the email address or phone number and either provides self-help steps or offers the chance to talk to an agent: Start.
2. Before changing anything, run a full malware scan on the PC. In Windows Security: Virus and threat protection → Scan options → Full scan → Scan now. Microsoft recommends doing this before changing the password.
3. If sign-in is still possible, change the password immediately. If sign-in is not possible, use reset your password.
4. If recovery options were changed by the attacker, complete the Microsoft account recovery form: Account recovery form.
   • Use a device previously used to sign in to the account.
   • Submit it from a location commonly used before, such as home or office.
   • Provide a working email address that can receive the recovery response.
   • Microsoft states it reviews the answers and responds within 24 hours.
5. If the account now shows “does not exist” or “We couldn't find an account with that username”, use the Sign-in Helper tool. If the username is correct but no longer recognized, follow the My username has stopped working recovery path.

Important limits:

• If two-step verification was turned on and none of the alternate verification methods are accessible, Microsoft states support agents cannot send password reset links or access and change account details.
• If the attacker changed the sign-in alias, password, and recovery information, the official recovery tools are the only supported path.
• If the account has been inactive for more than two years, it may have been deleted and cannot be reopened.

To reach a person:

• The hacked-account sign-in helper may offer the chance to talk to an agent.
• General support entry point: Contact Microsoft Support.
• Microsoft also states support agents are not allowed to send password reset links or change account details for security reasons.

After any successful recovery, review account settings that attackers commonly change: connected accounts, forwarding, and automatic replies.

---

References:

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• I can't sign in to my Microsoft account
• My username and password have stopped working
• How to get a Microsoft account recovery code