How to unblock hotmail email id

Question

due to change of mobile my authenticator app automatically got signed out and somehow i am not getting code by SMS on my registered mobile number. Error "that verification method is not working right now. Please try another method." what to do?

Answer 1

Hello,

If Authenticator backup was enabled, open Authenticator on the new phone and select Restore from backup before signing in:

https://support.microsoft.com/en-us/authenticator/restore-account-credentials-from-microsoft-authenticator

For the SMS error, stop requesting codes and try again after 24 hours. You can also select Use a different verification method, or I don’t have any of these to replace your security information. A 30-day security waiting period may apply:

https://support.microsoft.com/en-us/accounts-billing/manage/troubleshoot-microsoft-verification-code-issues

You can also use the Microsoft Sign-in Helper:

https://aka.ms/sign-in-helper

Answer 2

For the error "That verification method is not working right now. Please try another method.", the account is typically temporarily blocked from using that verification path.

Try this in order:

1. Select Use a different verification method on the sign-in screen.
   • If another method is listed, use that one instead of SMS.
2. If no working method is available, select I don't have any of these and follow the prompts to replace the security info.
   • In some cases, a new verification method can be added after a waiting period.
3. Stop making repeated code requests.
   • Excessive or repetitive requests can extend the block.
4. Try a different network.
   • Switch between Wi-Fi and mobile data, or try another Wi-Fi connection.
5. Wait before trying again.
   • Wait at least 24 hours.
   • If still blocked, wait longer, up to 1 week.
6. Check the SMS conditions if SMS is still offered later:
   • Make sure the phone does not block texts from unknown numbers.
   • Make sure the message inbox is not full.
   • Do not use a VOIP number; only a mobile phone number can receive Microsoft verification codes.
7. If the account itself is blocked, use the Sign-in Helper to start unblocking the Outlook.com account:
   • Sign-in Helper
8. If sign-in still fails after trying the helper and waiting, use the Microsoft sign-in troubleshooter:
   • Start

Important:

• Support agents cannot send verification codes or change account details for security reasons.
• If security info must be changed, avoid changing all security info at the same time because the account may be restricted for 30 days.

---

• Troubleshoot Microsoft verification code issues
• Troubleshoot Microsoft verification code issues
• Unblock my Outlook.com account
• Troubleshoot Microsoft verification code issues
• Unable to receive SMS verification for Microsoft account with Authenticator enabled - Microsoft Q&A