Unauthorized Payment Order #1739f0c4-ac4d-4efa-af5f-4d3fabe39b63

Question

Good Morning,

On August 18th, 2026, I received notification that my Microsoft 365 subscription was due to be renewed using an expired MasterCard ending in 1205 which, of course, failed.

I chose not to update payment information to a new mastercard, as I decided not to renew. Yet,despite me not providing new mastercard # information, Microsoft, chose to bill the $106.34 subscription payment to a different MasterCard linked to my acct without my authorization.

I would like the $106.34 reimbursed to the billed card and my subscription cancelled!!

Thank you

Answer 1

The steps to cancel the subscription are provided on this link and while managing the subscription, be sure to disable recurring billing on the subscription..

https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription

You should then be entitled to a pro-rata refund, you can check your eligibility to a refund using the steps on this link.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

If you are unable to resolve the problem or cancel the subscription, this forum is just a user to user forum, to protect users no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option