Copilot clocking in a word doc

Question

Copilot clocking in a word doc

margie williamson 0

I am in a word doc trying to use copilot however, it jus keeps clocking. I have followed all of your suggestions and still not working.

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Answer 1

Ian-T 14,120 Microsoft External Staff Moderator

Hi @margie williamson

Welcome to Microsoft Q&A forum

Please try Copilot in:

A new blank document
The same document in https://word.cloud.microsoft/
Another Microsoft 365 app, if Copilot is available there

If Copilot works in a blank document or in the web version, the issue is likely limited to that document or the desktop Word installation. If it keeps spinning everywhere, run the Copilot connectivity troubleshooter from the Windows Get Help app. Microsoft states that it checks for firewall rules and other connection blockers. Microsoft Copilot troubleshooters.

Also let us know the operating system, Word version, account type, and whether every document is affected.

margie williamson 0 Reputation points

2026-09-02T17:13:36.8133333+00:00

In a blank document on my personal Microsoft 365. Not sure why I am receiving the following message : I checked Account Privacy Manage Connected Experiences That Analyze Your content. Every single one is checked

our organization has turned off automatic access. Instead, try giving Copilot access to specific content by adding it manually.
Ian-T 14,120 Reputation points Microsoft External Staff Moderator

2026-09-04T23:36:54.7533333+00:00

Thanks for confirming. Because the same message appears in a blank document, this does not appear to be document-specific.

Please open Word > File > Account and check whether a work or school account is also signed in. If one is listed, sign out of it temporarily and keep only the personal account that owns Microsoft 365. Then select Update License, install any available Office updates, close all Microsoft 365 apps, and restart Word.

The “organization has turned off automatic access” message can indicate that Word is using a managed account context even though the subscription itself is personal. If the message continues, please tell us whether the computer is personally owned or managed by an employer, and provide the Word version shown under About Word.
Ian-T 14,120 Reputation points Microsoft External Staff Moderator

2026-09-05T23:49:33.8566667+00:00

Just checking in to see if my answer is helpful to your. Please feel free to let me know if you need any further help