Bing Places listing stuck in Pending Publish beyond 7–12 days — no response from support

Question

[moderator's note: PII removed] has been successfully verified and synced with Google Business Profile, but the listing remains stuck in “Pending publish” beyond the stated 7–12 day ETA.

We have already contacted placesfeedback@microsoft.com but have not received a response.

Business name: [moderator's note: PII removed] Bing Places Listing ID: [moderator's note: PII removed] Country: United Arab Emirates

The dashboard confirms verification is complete and Google synchronization is active. Could a Microsoft moderator please help escalate this for backend/manual review? I can provide additional account information privately if required.

Answer 1

For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

---

Hello Mr Muhammad,

I understand how frustrating it must be to see the listing remain in “Pending publish” after the stated 7–12-day period, especially when verification and Google synchronization have already been completed.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

Since you have already contacted placesfeedback@microsoft.com, please check your Spam or Junk folder in case their response was filtered. If you received an automated confirmation or case reference, reply to the same email and include the listing ID, the date verification was completed, and a screenshot showing the current “Pending publish” status.

You can also review the official Bing Places for Business Help page and use any support or feedback option available after signing in to the account managing the listing.

For your privacy, please do not share account credentials, verification documents, or other sensitive business information publicly in this thread.

I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your understanding. 

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.