I have completed the 'AB-731-AI Transformation Leader' and passed but I have not received the congratulations message.

Rohini Jangalagi 0 Reputation points
2026-09-02T11:13:38.15+00:00

I have completed the 'AB-731-AI Transformation Leader' and passed but I have not received the congratulations message.

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  1. AI answer

    2026-09-02T11:13:49.8833333+00:00

    Check these items first:

    1. Confirm the certification is attached to the correct Microsoft Learn profile. If multiple Learn profiles or login accounts exist, the exam may have been recorded under a different account.
    2. In the Learn profile, review the Credentials section to verify whether the certification appears there.
    3. The congratulations email is sent to the Contact Email in the Learn profile, which may be different from the sign-in account used to access the profile.
    4. If the certification is still missing, try signing in with any other Microsoft account that may have been used during exam registration.
    5. If the credential still does not appear or no congratulations message was received, contact Microsoft Credentials Support for assistance.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Julian Sharp 44,321 Reputation points
    2026-09-02T12:31:41.0466667+00:00

    It can take 24-48 hours for results to appear on your Microsoft Learn profile under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

    What you need to check and then do if you cannot find your certification is covered by this page https://learn.microsoft.com/credentials/certifications/missing-certifications

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