My Microsoft is not working

Question

My Microsoft word is not responding. Like whenever am trying to turn it on its telling me to repair it which i don't know

Answer 1

Exit all Office apps and then try an Online Repair; see https://support.microsoft.com/en-us/office/lifecycle/repair-an-office-application .

Before you begin, verify that you can access your Microsoft account at https://account.microsoft.com/services and that Office is associated with it. That way, you ensure that you can reinstall Office, which is usually the final step in an Online Repair.

Answer 2

Try these steps in order:

1. Restart the PC Wait a few minutes, restart the device, sign back in, and try Word again.
2. Repair Office On Windows 11:
   • Right-click Start and select Installed apps.
   • Find Microsoft 365 or Office.
   • Select the three dots > Modify.
   On Windows 10:
   • Right-click Start and select Apps and Features.
   • Find Microsoft 365 or Office.
   • Select Modify.
   Then:
   • If prompted, choose Quick Repair first.
   • If Word still does not open, run Online Repair.
   Note: Online Repair fixes more issues, but it takes longer.
3. Update Office If any Office app opens:
   • Open the app.
   • Go to File > Account.
   • Under Product Information, select Update Options > Update Now.
4. Start Word in Safe Mode This checks whether an add-in is causing the problem.
   • Select Search, type run, and open Run.
   • Type winword /safe and press Enter.
   If Word opens in Safe Mode:
   • Go to File > Options > Add-Ins.
   • In Manage, select COM Add-ins or Word Add-ins, then select Go.
   • Clear one add-in, select OK, and restart Word normally.
   • Repeat one at a time until the faulty add-in is found.
5. If Safe Mode does not work The issue is likely not caused by add-ins. Use Online Repair if not already done.
6. If the problem continues
   • Install Windows updates.
   • Check for updated drivers, especially video card, printer, mouse, and keyboard drivers.
   • If needed, uninstall and reinstall Office using the uninstall troubleshooter.

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