camra not work

arshalan shaikh 0 Reputation points
2026-09-02T18:56:11.0466667+00:00

hi my laptop camra is not working can you sugges me how that work

#camra

Windows for home | Windows 11 | Devices and drivers
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  1. David-M 127.9K Reputation points Independent Advisor
    2026-09-02T19:32:42.87+00:00

    Hi. I'm David, and I'm happy to help you.

    To be able to assist you better, please clarify the following:

    What message is displayed in the camera's Device Status in Device Manager?

    1. Press "Windows + X" and select "Device Manager";
    2. Click on the "View" menu and select "Show hidden devices";
    3. Expand "Cameras";

    (If this category is not displayed, let me know.)

    1. If the camera is listed, right-click and select "Properties". Check if there is an error in "Device Status".

    If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the screenshot tool.

    Looking forward to your reply.

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  2. AI answer

    2026-09-02T18:56:28.36+00:00

    Try these steps in order:

    1. Run the camera troubleshooter.
      • Open Get Help and run the automated camera troubleshooter.
      • It can automatically diagnose and fix many camera problems.
    2. Check camera privacy settings.
      • Go to Start > Settings > Privacy & security > Camera.
      • Make sure Camera access is On.
      • Make sure Let apps access your camera is On.
    3. Restart the laptop.
      • A restart can restore the camera if another app or driver is stuck.
    4. Check whether another app is using the camera.
      • Close apps like video calling or camera apps that may already be using it.
    5. Reinstall the camera driver.
      • Warning: do not do this on Surface Pro X. On that device, uninstalling camera drivers may require a full system reset to restore them.
      • Open Device Manager.
      • Expand Cameras.
      • Double-click the camera.
      • Open the Driver tab.
      • Select Uninstall Device.
      • Select Attempt to remove the driver for this device.
      • Select Uninstall.
      • Restart the laptop.
    6. If the camera works for a short time and then stops, try basic camera driver mode.
      • Open Settings in Windows.
      • Go to the camera settings for the device.
      • Open Advanced camera options.
      • Turn on Basic camera driver mode.
      • Restart Teams and test the camera again.
      • This may disable some advanced camera features, but it can improve reliability.
    7. Check for a physical camera block.
      • Some laptops have a camera privacy key on the keyboard or a privacy shutter on the camera.
      • If present, turn it off or open the shutter.

    If the camera still does not work, contact the laptop manufacturer for hardware support.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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