Partner Center account deactivated - Hardware dashboard restricted (reason=Deactivated), cannot open a support case

Question

Our organization's Partner Center account appears to be deactivated, which blocks

the Hardware Developer Program dashboard and even the support case flow.

Symptoms:

• partner.microsoft.com/dashboard/hardware -> redirects to /restrictedaccess?reason=Deactivated ("Partner Center account has been deactivated").
• The Hardware program IS listed under "Active" programs, but it is not clickable and does not appear under "Registered programs".
• Trying to open a support case (Developer support -> Create case, Entra ID) lands on Engage Center "No access" - so I cannot file a normal support ticket either.
• No questionnaire email was ever received (registration submitted over a week ago).

What I have verified:

• I am the Global Administrator of the tenant.
• EV code-signing certificate is uploaded and Active.
• An old Cloud Solution Provider (Indirect Reseller) program on this tenant shows as "deactivated" - the account was originally created back in 2019.

Request: please help reactivate the Partner Center account so the Hardware program

becomes accessible.

Correlation IDs (from the error pages):

• CorrelationId: e50c84f7-933f-4e7a-825d-c8d039e632de (Date: 03 Sep 2026 00:42:13 UTC)
• CorrelationId: d000afa2-0466-45d6-95bb-4f8430add26b Correlation Vector: F2az550QUk6uP3KL.2 (Date: 03 Sep 2026 00:45:07 UTC)

I can share the tenant ID / account email privately if a moderator requests it.

Answer 1

Still fully blocked after 12 days, no response yet. Account remains deactivated,

hardware dashboard inaccessible. Correlation ID: e50c84f7-933f-4e7a-825d-c8d039e632de.

Could a moderator please help escalate the reactivation? Happy to share tenant ID privately.