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ClaudioTarabocchia-9551 asked ClaudioTarabocchia-9551 answered

Blocking a domain in Outlook Junk settings does not seem to work

Starting a couple of days ago, I am getting inundated with spam e-mail from mountindburoto.xyz I added this domain to my block list under Junk settings but I am still getting e-mails from this domain. Just to be clear, the e-mails I am getting have a crazy domain name that always ends in .mountindburoto.xyz I tried entering .mountindburoto.xyz but the was not accepted. Can anybody tell me what I am doing wrong and how should I properly specify the domain so I no longer receive e-mail from this domain?

office-outlook-itpro
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ClaudioTarabocchia-9551 answered

Hi YukiSun-MSFT,
I should have been more clear on which Outlook I was referring to. Based on your screenshots, it looks like you are referring to the Outlook app that comes with Microsoft Office. I was referring to the Outlook website that was formerly known as Hotmail. Even so the settings are very similar. Here is a screenshot of my setting in regards to blocking mountindburoto.xyz

143297-block-domain-junk-setup.png

So your understanding is correct. Your suggestion of using a rule to delete these spam e-mails is a good one and I will keep that in mind but it looks like the problem has resolved itself for now. The last spam e-mail I got was over 12 hours. They were coming in every 15 minutes or so. My guess is that I did everything correct and it simply took almost 3 days for the setting to take effect.



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Hi @ClaudioTarabocchia-9551,

Your suggestion of using a rule to delete these spam e-mails is a good one and I will keep that in mind but it looks like the problem has resolved itself for now.

Great to know that it's working now and thanks for sharing the update with us. By the way, I'll convert your post from comment to answer so that if you don't mind, you can click the "Accept Answer" button under your reply. This can make it easier for others who encounter a similar issue to see the experience you shared when reading this thread.

Based on your screenshots, it looks like you are referring to the Outlook app that comes with Microsoft Office. I was referring to the Outlook website that was formerly known as Hotmail.

Thanks for the clarification and sorry that as the tag "office-outlook-itpro" is for general issues about Outlook for Windows or Mac, so I just took it for granted that you are using Outlook desktop client. But as you have mentioned, agree on that the junk settings are similar and most configuations we disccussed earlier could be applied to both sides. Then please understand that actually hotmail is currently not supported in Microsoft Q&A forum, so in case you need help regarding hotmail or outlook.com account in the future, it's recommended to visit the dedicated community below for assistance. And should you have any issues related to Outlook client, you can still feel free to post here. Your understanding is appreciated.
https://answers.microsoft.com/en-us/outlook_com/forum/outlk_com

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YukiSun-MSFT answered YukiSun-MSFT converted comment to answer

Hi @ClaudioTarabocchia-9551,

From your description, do you mean you have already tried adding the root domain of the spam senders into the Junk email options but their messages can still reach your Inbox?
142689-1.png

If this describes your situation, as far as I know, normally we can indeed block mails from all subdomains using this way. But in case the spams you received just manage to bypass the Junk Email options in any unknown method, I'd suggest trying to create some inbox rules to deal with these junk emails:

  1. In Outlook, go to Home > Rules > Manage Rules & Alerts....

  2. Click New Rule, choose Apply rule on messages I receive, Next.
    142730-2.png

  3. Choose "With specific words in the sender's address", type in the root domain of the spam senders, click Next.
    142719-3.png

  4. In the Actions part, you can choose "Move it to the specified folder" and select Junk Email folder, or you may choose "delete it" or "permanently delete it" on the basis of your needs:
    142803-4.png

  5. Click Next, specify a name for the rule, and you can choose "Run this rule now on messages already in Inbox" if you want, then click Finish.


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