Hi. I'm David, and I'm happy to help you.
To be able to assist you better, please clarify the following:
- Did you press the pairing button on the case or the touch sensors on the earbuds? (Many TWS earbuds require holding the button on the case for 3 to 5 seconds, or pressing the touch sensors of both earbuds, to force signal transmission.)
- Are the earphones already connected to your phone or another nearby device?
- Have the earphones previously been paired with this same PC?
- Can the PC detect other Bluetooth devices at the moment?
- Can another device (such as your phone) find the earphones?
Also, what is the manufacturer and model of your computer?
If you prefer, you can share a screenshot of your system information.
- Press "Windows + R", type
msinfo32and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
Looking forward to your reply.