Hacked account

Question

Hacked account

Aletia Xerri 0

I have been trying to edit my account information because I can't get into the Minecraft launcher. My password and email were changed, and I have to wait a month. Is there anything I can do?

[Moderator edit: Changed tags: Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud Apps ]

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Answer 1

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Answer 2

Vikki-T 11,885 Microsoft External Staff Moderator

Hi Aletia Xerri,

I understand how concerning this must be, especially when you can no longer access the Minecraft Launcher and both the email address and password appear to have been changed.

Could you please share the exact message saying that you need to wait one month, while making sure that no email address or other personal information is visible? This will help clarify whether you are seeing a pending security information change or a different account-recovery restriction.

Since the account may have been compromised, please start with the Microsoft account Sign-in Helper. Enter the original email address or phone number associated with the account and follow the options provided. If available, also check the original email inbox for any Microsoft security notification about the email or security information being changed, as it may contain an option to report that you did not make the change.

If the Sign-in Helper directs you to the recovery form, complete it from a device and location previously used with the account, and provide as much accurate information as possible, including previous passwords and Minecraft-related details.

Please note that this is a user-to-user support forum. Moderators and contributors cannot access account records, reverse security changes, or bypass a security waiting period. Microsoft Support agents are also unable to manually change account details without successfully verifying ownership.

I hope you are able to secure and recover the account soon. In the meantime, please avoid sharing the account email, recovery codes, transaction details, or other personal information publicly. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vikki-T 11,885 Reputation points Microsoft External Staff Moderator

2026-09-08T11:08:43.7566667+00:00

Hi Aletia Xerri,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Aletia Xerri 0 Reputation points

2026-09-08T18:25:18.42+00:00

Hi, here is the message it is giving me. I tried to use the sign-in helper, and it took me to an iMessage verification. The phone number that is being used is outdated. Is there another way I can do the verification? Thank you for your help. Sorry, I didn't get back to you sooner.
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator

2026-09-09T09:05:34.3466667+00:00

Hi Aletia Xerri,

Thank you for sharing the message.

Since the phone number currently offered for verification is outdated and you cannot access it, there is unfortunately no alternative verification method that can bypass or shorten this security hold. The 30-day waiting period is an automated security measure, and forum contributors and Microsoft Support agents cannot manually override it.

However, since you did not make this change and believe the account was compromised, please try signing in to the Microsoft account Security page. On the“Your security info change is still pending” screen, look for the“let us know” link near the bottom and follow the prompts to report that you did not request the change.

You can also review Microsoft’s official guidance here: What does “Security info change is still pending” mean?

If the reporting option is unavailable or still requires the outdated phone number, you may need to wait until September 30 for the replacement security information to become active. Please do not share your email address, phone number, security codes, or recovery details publicly.

Thank you for your patience, and please let me know what message appears after you select“let us know.”
Aletia Xerri 0 Reputation points

2026-09-09T15:40:17.47+00:00

Hi,

After clicking the "let us know" link, I was taken straight back to the iMessage verification page, which is the same page the "sign-in helper" took me to. Again, thank you for your help.
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator

2026-09-10T12:59:52.2066667+00:00

Hi Aletia Xerri,

Thank you for the update and for sharing the screenshot.

Since the “let us know” option redirects you to verification using the outdated phone number, there does not appear to be another verification method available on that page.

At this point, you may contact Microsoft Support for further guidance and to check whether any other recovery option is available for your account. However, please be aware that Support may still be unable to bypass the 30-day security hold or manually change the verification information.

If no additional option is available, you may need to wait until September 30, 2026, when the replacement security information is scheduled to become active. Please also avoid sharing your email address, phone number, security codes, or recovery information publicly.

I hope Support can provide further insight into your situation. If you have any difficulty contacting them, feel free to let me know.
Aletia Xerri 0 Reputation points

2026-09-10T14:57:59.1+00:00

Ok, thank you so much for your help!
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator

2026-09-11T09:24:40.9066667+00:00

Hi Aletia Xerri,

If you ever have any other questions or run into anything in the future, please feel free to post your question on the Microsoft Q&A Forum anytime. I’ll always be here and ready to assist you.

Wishing you a great experience ahead!