Hi there! I set up an outlook account so I can send a monthly newsletter for the local Lodge for [moderator's note: PII removed] non for profit. I'm restricted to only 35 emails

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Hi there! I set up an outlook account so I can send a monthly newsletter for the local Lodge for [moderator's note: PII removed] non for profit. I'm restricted to only 35 emails

Julie ScheibnerMurillo 0

I'm restricted to only 35 emails Per day. I have 285 members. How can this restriction be removed? [moderator's note: PII removed]

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Answer 1

For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

Hi Julie ScheibnerMurillo,

I understand how limiting this can be when you need to send a monthly newsletter to 285 members.

If possible, could you also confirm whether “35 emails per day” appears in an error message when sending, and share the exact wording of that message without including any personal information?

Because the Outlook.com account was recently created, the 35-email limit is most likely a temporary sending restriction used to protect the service from spam and abuse. Unfortunately, there is no setting that can manually remove this restriction immediately. The limit may increase as the account establishes a normal usage history.

To help build the account’s credibility, please make sure that:

Your phone number and alternate email address are added and verified.
Your Microsoft account profile information is complete.
Two-step verification or Microsoft Authenticator is enabled.
The recipients are added to your Outlook.com Contacts.
Messages are sent gradually rather than all at once.

A Microsoft 365 subscription may provide higher sending limits, although limits can still vary based on the account’s usage history. You can review Microsoft’s official guidance here: Sending limits in Outlook.com.

Since the account will be used to distribute a newsletter to a large membership list, you may also want to consider a dedicated newsletter or mailing-list service. Such services are generally better suited to bulk communications and subscriber management than a personal Outlook.com mailbox. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Julie ScheibnerMurillo 0 Reputation points

2026-09-06T05:04:08.54+00:00

Thank you. I am paying for 365. Not sure why it hasn't changed.
Vikki-T 12,060 Reputation points Microsoft External Staff Moderator

2026-09-08T10:12:02.3233333+00:00

Hi Julie ScheibnerMurillo,

Thank you for confirming that you have an active Microsoft 365 subscription. I understand why this is confusing, especially since you expected the sending limit to increase after subscribing.

Microsoft 365 subscribers are eligible for higher Outlook.com sending limits. However, because this Outlook.com account was recently created, it may still have a temporary, usage-based restriction while the system establishes the account’s sending history and credibility. The subscription does not necessarily remove that temporary restriction immediately.

Please first confirm that the Microsoft 365 subscription appears under Services & subscriptions for the same Microsoft account associated with this Outlook.com address. If it does, but the account remains limited to 35 recipients, please contact Outlook.com Support from within Outlook.com by selecting Help, entering your issue, and then choosing Still need help? to submit the request.

When contacting Support, please include the exact error message and mention that the account has an active Microsoft 365 subscription. Please do not post your email address, subscription details, or other personal information publicly here.

You can also review Microsoft’s official information here: Sending limits in Outlook.com.

Since this mailbox is intended for a recurring newsletter to 285 members, a dedicated mailing-list service may still be more appropriate for this type of bulk communication and subscriber management. Thank you so much for your cooperation.