Microsoft 365 Premium entitlement works in Word and Excel, but Copilot is missing from Outlook for iOS and Outlook on the web.

Vikram Kamath 0 Reputation points
2026-09-04T20:37:47.6066667+00:00

Hi I have a personal Microsoft Premium license and co pilot works in the other apps on the mobile IPhone but outlook app does not show co pilot, this was working some days back and now is missing suddenly, everything attached to the same email ID and license works properly on the laptop, so issue is very specific to outlook app on the mobile phone. I have tried deleting the app, resetting the app, checked for connected experiences in privacy, but not working any assistance will be helpful. Logging into the MS web portal through the mobile also does not show copilot on outlook.

Microsoft Copilot | Microsoft 365 Copilot | Development
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  1. Ian-T 13,535 Reputation points Microsoft External Staff Moderator
    2026-09-05T06:57:43.0833333+00:00

    Hi @Vikram Kamath

    Since Copilot works in Word and Excel, your Microsoft 365 Premium entitlement appears active. Copilot is supported in Outlook for iOS and Outlook on the web when the licensed Microsoft account is signed in and Connected Experiences is enabled.

    Because it is missing from both Outlook for iOS and the web, despite reinstalling and resetting the app, this is unlikely to be an iPhone-only problem. Please check the following:

    1. Confirm that you are the subscription owner, not a member receiving a shared subscription.
    2. In Outlook, remove any additional accounts temporarily and sign in only with the Microsoft account that owns Premium.
    3. On Outlook.com, sign out completely, open a private browser window, and sign in with that same account.
    4. Check whether Copilot appears when composing or viewing an email, not only as a standalone Copilot button.

    If it remains missing on both platforms, contact Microsoft Support and ask them to check the Copilot entitlement provisioning for Outlook on your Microsoft account. Mention that it previously worked and still works in Word and Excel.

    Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas 

    Thank you for your time and hope you have a good day

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