Cancel my subscription

Question

Invoice Summary <mod: PII removed>

Invoice Number <mod: PII removed> Invoice Date In UTC 08/25/2026

Microsoft Corporation One Microsoft Way Redmond WA 98052 United States

FEIN: <mod: PII removed> Due on 08/25/2026

Billing Summary Charges 18.90 Subtotal 18.90 Sales Tax (6.00%) 1.14 Total (including Tax) USD 20.04

Answer 1

Dear Ellen,

Unfortunately, as a forum moderator, I am not able to view billing accounts or cancel subscriptions on your behalf. My role here is limited to general guidance you can apply from your side. The G-number on your invoice indicates a commercial subscription rather than a personal one, so this is managed through the Microsoft 365 admin center rather than your personal account page. Sign in at Microsoft 365 admin center and go to Billing > Your products, where you can select the subscription and cancel it.

If you are an end user rather than an admin, please ask your IT administrator to check it for you, as the billing pages are only visible to those holding a billing role. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

If nothing matching appears there, raise a case with Microsoft support so an agent can trace the payment against your account: Get support - Microsoft 365 admin

I hope this information is helpful and provides you with a clear path forward. Should you have any further questions or need additional assistance, please don't hesitate to reach out. I'm always happy to help.

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