I don't have access to the password of the email I used for Microsoft rewards and can't redeem my 15k points

Question

How could I avoid or fix this, I tried a ton of different things and nothing worked

Answer 1

Hello, good day and thanks for your question. I understand that you are trying to do a redemption in Microsoft Rewards but there is an issue with your account.

May I check and confirm if you are referring to the email that is associated with your Microsoft account or you have an issue with accessing your Microsoft account itself?

Answer 2

If the Microsoft account password is not available, the path depends on whether access to the account’s security info still exists.

1. Try the Sign-in Helper first. It checks the account email address or phone number and identifies the next recovery step.
2. If the password is forgotten, use Recover your account and reset it with a security code.
3. If the password is known but the security code cannot be received:
   • During sign-in, at Verify your identity, select I don't have any of these.
   • Follow the prompts to replace the security info.
   • If all security info is replaced, there is a 30-day wait before sign-in is allowed.
4. If neither the password nor any security info is available:
   • Review the guidance for the Microsoft account recovery form.
   • Submit the recovery request through Recover account.
   • Microsoft reviews the answers and responds within 24 hours.
5. After account access is restored, try redeeming the Rewards points again.

For Microsoft Rewards redemption specifically, redemption can also fail if:

• the verification code entered is wrong
• the phone number has already been used on too many Rewards accounts
• a VoIP number is being used
• redemption is being attempted while traveling outside the account’s home region
• a VPN or proxy is masking the true location

For Rewards redemption, a mobile phone or landline number is required. Email verification is not listed as a redemption method.

If account recovery still fails, use Microsoft Rewards Support.

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References:

• I can't sign in to my Microsoft account
• Troubleshoot Microsoft verification code issues
• My username and password have stopped working
• Help with the Microsoft account recovery form
• How to redeem Microsoft Rewards points
• Learn about Microsoft Rewards