account deleted

Question

account deleted

Sasha Fursa 0

i lost my account i had it for a year some one hacked it and deleted it and i have the reciept and everything that can prove that i had this account

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Answer 1

John Jefferson Doyon 89,040 Independent Advisor

Hi, @Sasha Fursa

To help narrow down the issue:

Can you share what made you think the accounts were hacked?
Does it look like the email address linked to your account was changed?

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c
Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Click "Add comment" to let me know.

Thanks!

Sasha Fursa 0 Reputation points

2026-09-05T13:07:47.7533333+00:00

that's the problem I could not login into my game account and when i look at Gmail i see this
John Jefferson Doyon 89,040 Reputation points Independent Advisor

2026-09-05T13:12:40.67+00:00
Thank you for letting me know.

Please still try the account search I mentioned earlier:

https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click "Search" and follow the steps.

To help narrow this down:

Was the Gmail address shown in that screenshot the email address you normally used to sign in to the game/Microsoft account?

What happens when you search for the account using the link above?

Does Microsoft show the account, or does it say the account does not exist?

Thanks!
Sasha Fursa 0 Reputation points

2026-09-05T14:49:33.34+00:00

yes, I used this account
Sasha Fursa 0 Reputation points

2026-09-05T14:50:34.2+00:00

and it says this
John Jefferson Doyon 89,040 Reputation points Independent Advisor

2026-09-05T15:15:02.7766667+00:00

Thank you for letting me know.

Unfortunately, this means the account has been completely taken over by a hacker and has already charged the alias.

I understand how stressful it can be to lose access to your account. Unfortunately, if the Microsoft Self-help tool didn’t work and the email address linked to the account has already been changed, the account is essentially lost.

If you have any active subscriptions linked to that account, you may need to contact your bank or card provider to block the recurring charge and prevent future billing.

I know this isn’t the outcome you were hoping for, but I recommend creating a new Microsoft account and setting up stronger security options.

If you have any further questions or concerns. Please let me know.

Thanks!