how to solve my charging issue

Question

my laptop is turn off when charger is not plugged in and battery percentage is 0%

Answer 1

This further indicates that the battery is very weak, possibly because it is no longer holding a charge properly. Your best next step is to have it checked by the manufacturer’s support team or an authorized service center.

Answer 2

when i am click scan for hardware changes laptop automatacally turn off

Answer 3

Hi,

If you have already tried everything suggested by the AI above and the issue still persists, based on your description, I’m fairly certain that this is a hardware issue. Since the laptop shuts down immediately when the charger is disconnected and the battery remains at 0%, the battery may need to be replaced.

I recommend contacting the PC manufacturer’s support team(for example HP, Acer, Dell, etc.), especially if the laptop is still under warranty, so they can diagnose the hardware and arrange a possible battery replacement.

Answer 4

This usually means the laptop is not running on battery power. The most likely causes are a failed battery, the battery not being detected, or a charging/power-supply problem.

Try these steps in order:

1. Check the basics first
   • Try a different wall outlet.
   • Make sure all charging cable connections are secure.
   • Disconnect accessories that use power.
   • If the charger has an indicator light, confirm it is on.
   • Use the power supply designed for the device.
2. Charge it for at least 15 minutes
   • Keep the laptop plugged in for at least 15 minutes, then try turning it on again.
3. Force a restart
   • Select Start > Power > Shut down.
   • Wait a moment.
   • Press and hold the power button for 20 seconds.
4. Check whether Smart charging is limiting charge
   • If the battery stops at 80% and shows a heart on the battery icon, Smart charging may be on. That is expected behavior and helps protect battery health.
   • If the battery is at 0% and the laptop turns off as soon as the charger is removed, this is not the same as Smart charging.
5. Reinstall the battery driver
   • Open Device Manager.
   • Expand Batteries.
   • Right-click the battery device such as Microsoft ACPI-Compliant Control Method Battery or Surface Battery, then select Uninstall device.
   • In Device Manager, select the computer name at the top.
   • Select Action > Scan for hardware changes.
   • Restart the device.
   • Warning: On Surface Pro X, do not uninstall battery drivers. The documented warning says the only way to restore them is a full reset.
6. If the battery is not detected or the laptop shuts off immediately when unplugged
   • This points to a hardware issue with the battery or charging system.
   • Service or battery replacement is the next step.

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