[Moderator note: Personally Identifiable Information removed] Sold his 50% of the company so now owns 0% and need to make [Moderator note: Personally Identifiable Information removed] Admin due to me being the owner.

Question

I cannot send [Moderator note: Personally Identifiable Information removed] A text verify the account and he is no long an owner of [Moderator note: Personally Identifiable Information removed] and need his email removed or password changed which would be the best situation. I would like for this to be done ASAP so he cannot do any damage to the teams' emails or send out things to clients which has happened in the past with people. Please update this and my email is [Moderator note: Personally Identifiable Information removed]

Answer 1

Hi Jacob,

Thank you for explaining the situation.

As this is a user-to-user support forum, I can only offer guidance based on similar cases. I cannot directly remove a user's access, change passwords, update administrator roles, or make changes to your Microsoft 365 tenant on your behalf. Those actions can only be performed by an administrator within your organization.

• If you have access to a Microsoft 365 admin account, I recommend following Microsoft's guidance for removing a former employee: Remove a former employee.
• If there is currently no administrator available to perform these actions, and you are the business owner, you may need to contact Microsoft Support. In ownership or tenant access scenarios, Microsoft may require verification of your ownership and access rights before assisting with administrative control of the tenant.

You can find Microsoft's support numbers here: Contact Microsoft customer support.(Work account)

(When calling the support number, there may be an introduction of about 30 seconds such as "you can visit the link...". Please ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)

Tips for navigating the IVR:

In some countries, an automated voice system is used. Example of a dialogue:

IVR: What problem is bothering you?

Client: Lost access to the only admin account

IVR: What product do you use?

Customer: Office 365 for business

IVR: School or Business Account?

Client: Companies

IVR: Are you an administrator?

Client: Yes

IVR: Is there another administrator in your organization?

Client: No. I am the only admin in my tenant

IVR: Do you need to create a support ticket?

Client: Yes. I need to create a ticket. Please send me direct to the Data Protection Teams.

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Once you reach the team, it may be helpful to have any available documentation ready, such as:

• Proof of domain ownership, such as access to manage DNS records
• Billing or subscription information, including payment methods or account history
• The Tenant ID of the affected Microsoft 365 organization
• Official business registration documents
• Documentation confirming you are an authorized signatory for the business

Hopefully the information helps guide you to the next steps. Please feel free to share any additional details if you need further assistance.