my word cant be use

NUR IZZATI BINTI SHUHAIMI 0 Reputation points
2026-09-08T00:48:15.9933333+00:00

when i want to open word..there is box that said word is error

Microsoft 365 and Office | Word | Other | Windows
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  1. Estrella721 47,145 Reputation points Independent Advisor
    2026-09-08T01:27:13.3433333+00:00

    Hi,

    What changes did you make to your computer or subscription before the issue started?

    Instead of Quick Repair, I suggest trying Online Repair to thoroughly repair any issues with your Office installation:

    In the search bar, type Control Panel > Programs and Features > find Microsoft 365/Office > right-click it > select Change > then run Online Repair.

    If the issue persists, press Win + R, type winword /safe, and press Enter to start Microsoft Word in Safe Mode. This mode loads Word with only the essential components and temporarily disables add-ins, which can help determine whether an add-in is causing the issue. If Word opens correctly in Safe Mode, go to File > Options > Add-ins and disable the add-ins one by one to identify the cause.

    If none of the steps above resolve the issue, you can use the Office Uninstall Support Tool (Uninstall Troubleshooter) to completely remove Microsoft Office from your device and then reinstall it:

    https://aka.ms/SaRA-officeUninstallFromPC

    Once you open the link, click Get Help. When the tool launches, select Yes, then click Next. Choose the option to uninstall Microsoft 365 and follow the on-screen instructions to complete the process.

    To reinstall Office:

    Go to https://account.microsoft.com/services

    Sign in with the Microsoft account associated with your Office license.

    Locate Microsoft Office and click Install.

    Run the downloaded installer and follow the on-screen instructions.

    Once installed, open an Office app such as Word or Excel and sign in with the Microsoft account associated with your purchase to activate Office.

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  2. AI answer

    2026-09-08T00:48:28.6466667+00:00

    Try these steps in order:

    1. Update Office
      • Open any Office app if possible.
      • Go to File > Account > Update Options > Update Now.
      • Install all updates, restart the PC, and try Word again.
    2. Start Word in Safe Mode
      • Press Windows + R.
      • Type winword /safe and press Enter.
      • If Word opens in Safe Mode, the problem is often caused by an add-in.
    3. Disable add-ins
      • While Word is open, go to File > Options > Add-Ins.
      • In the Manage list, select Word Add-ins or COM Add-ins, then select Go.
      • Clear one add-in, select OK, and restart Word normally.
      • Repeat until the problem add-in is found.
      • Older add-ins such as ABBYY FineReader and Dragon Naturally Speaking are known to cause problems in some Office versions.
    4. Repair Office
      • If Safe Mode does not help, run an Office repair.
      • A quick repair can be tried first. If that does not work, use Online Repair.
      • Note: Online Repair reinstalls Office, so make sure the Office account is available before starting.
    5. If Word still will not open
      • Check Windows Update and install available updates, including device driver updates.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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