verification code not recived mobil no

Question

i have not recived verification code my mobil number mocrofort account

Answer 1

Hello,

May I know if you have any other verification methods, such as a recovery email address or an Authenticator app, to verify your identity?

If so, you can sign in to the security settings page for your Microsoft account here to update the information.

Security Settings Page

Note -
Microsoft always recommends that account users have at least three security verification methods active. So, even if one method gets disabled or isn't working, you can use a different method to verify the identity.

If you are unable to sign in and make this security info change,

1. See whether your Phone isn't blocking texts from Unknown numbers.
2. Then, use a different Wi-Fi network, such as a mobile hotspot , and open a Private browsing/incognito tab in your web browser, then try requesting the verification code.

If you are still having trouble receiving the code, try running the "Microsoft Verification Code Troubleshooter" from the link here-

Troubleshoot Microsoft verification code issues

Answer 2

Try these checks for a Microsoft account verification code not arriving on a mobile number:

1. Check whether the phone blocks texts from unknown numbers. If it does, change that setting, then choose I don't have a code to request another code.
2. Make sure the phone inbox is not full and the messaging app is working correctly.
3. Confirm the number added to the account is a mobile phone number, not a VOIP number. VOIP numbers cannot be used to receive verification codes.
4. Avoid making many repeated code requests. Too many requests can trigger a temporary block and stop codes from being sent.
5. In some regions, Microsoft SMS services may be limited or temporarily unavailable. In that case, wait and try again later.
6. Verify the security info on the account:
   • Sign in to the Security basics page: Sign in
   • Select Update info
7. If access to the current security info is lost, select I don't have any of these during sign-in and follow the prompts to replace it.
8. If still not receiving codes, use another verification method if one is available, or use the sign-in helper tool.

Support agents cannot send verification codes or change account details.

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References:

• Troubleshoot Microsoft verification code issues