My Logi C270 WebCam microphone is not working

Tony Yeung - Media-Go Group of Companies 0 Reputation points
2026-09-08T12:11:26.0833333+00:00

I use Logi C270 camera. While I am in zoom meeting. The camera can't pick up my voice. I have checked, my microphone is not muted...but just can't pick up my voice. video part is OK

Windows for home | Windows 11 | Devices and drivers
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  1. David-M 127.9K Reputation points Independent Advisor
    2026-09-08T12:42:30.86+00:00

    Hi. I'm David, and I'm happy to help you.

    To be able to assist you better, please share a screenshot of the "Recording" tab of the sound options.

    1. Press "Windows + R", type mmsys.cpl and press Enter;
    2. Select the "Recording" tab and take the screenshot.

    Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Looking forward to your reply.

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  2. AI answer

    2026-09-08T12:11:40.4833333+00:00

    Try this in Windows 11:

    1. In Start > Settings > System > Sound, under Input, go to Choose a device for speaking or recording and make sure the Logi webcam microphone is selected.
    2. Select the > next to that device, then under Microphone test select Start test, speak normally, then Stop test and Play. If the recorded sample is silent, Windows is not receiving audio from that mic.
    3. If the webcam mic is missing, go to Settings > Privacy & security > Microphone and turn on:
      • Microphone access
      • Let apps access your microphone
      • Let desktop apps access your microphone
    4. If the device was previously disallowed, go to Settings > System > Sound > All sound devices, find the webcam microphone, and select Allow.
    5. In Device Manager, expand Sound, video and game controllers. Right-click the audio device, select Uninstall device, then restart the PC. Windows will try to reinstall the audio device and driver automatically. If needed, return to Device Manager, right-click Sound, video and game controllers, select Scan for hardware changes, then right-click the audio driver and select Update driver.
    6. Make sure the webcam is positioned so nothing blocks the microphone, move closer to it, and reduce background noise.
    7. In Zoom, verify the app is using the correct microphone device.

    If the webcam microphone works in the Windows microphone test but not in Zoom, the issue is likely Zoom’s selected input device. If it does not work in the Windows test either, the issue is more likely Windows permissions or the audio driver.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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