Product Key - M365 Personal

Question

Hello, I bought M365 Personal from Curry's online website and just collected it today. I have repeatedly been trying to active/redeem my M365 which I paid £80 for. Every time I type it into microsoft365.com/setup which was listed on the card, it says that my product key cannot be found? I have ensured I typed it in correctly. Does this mean that Curry's haven't activated this or is it something else?

Answer 1

Hello,

If you are sure you didn't make any typo, then yes, it can be due to Curry not activating the codes upon purchase. This is a step retailers must do when the codes are sold. Codes are not ready-to-use until activation/purchase. Just like gift cards, they must be activated at check out.

Reach out to Curry. They typically just need to scan it.

Answer 2

Yes—this can mean the retailer did not activate the product key at the point of sale.

If the error is that the key cannot be found or shows as not valid during redemption, the supported checks are:

1. Verify the key carefully again Common misreads include:
   • B and 8
   • G and 6
   • O and 0
   • Q and 0
   • VV looking like W
2. If purchased from an online retailer, copy and paste the key if available digitally Microsoft specifically recommends copying and pasting the key from the retailer confirmation email instead of typing it, when that option exists.
3. If the error is effectively that the key is not activated yet Microsoft states that KEY_NOT_ACTIVATED means the retailer did not activate the product key at the point of sale. In that case, the resolution is to go back to the store where Office was purchased and have them activate the product key.
4. If the key still does not work after retailer confirmation If the product key was bought separately from software and does not work or has stopped working, Microsoft advises contacting the seller and requesting a refund.

For a Microsoft 365 Personal purchase from Currys, the most likely next step is to contact Currys first and ask them to confirm the key was activated at sale/collection. If they confirm it was activated, then use Microsoft support for product key assistance.

---

References:

• Get help with product key errors on Office.com/setup
• Using product keys with Microsoft 365