Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
Microsoft 365 stopped working
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 4%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Teresa Gillem
0
Reputation points
I need to talk to someone. Tried to fix myself for 3 days
Microsoft 365 and Office | Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon 89,145 Reputation points Independent Advisor2026-09-08T18:38:49.5133333+00:00 Hi, @Teresa Gillem
I can help you troubleshoot this here.
To understand what is happening, please describe the issue in a little more detail:
- Are you using a Windows PC, Mac, phone, or tablet?
- What happens when you try to use Microsoft 365? For example, do Word or Excel not open, show an activation message, or give an error?
- What troubleshooting steps have you already tried during the past 3 days?
If you see an error message, please share the exact wording or a screenshot if possible.
Thanks!
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