I was charged for subscription that I wouldn’t normally have to pay for (see below for more details and context)

Question

Dear Sir/Madam, I was hoping you could help. I needed Microsoft Word to complete a University assignment, and couldn’t access Word via my university (Manchester Metropolitan University) as the IT dept were not around to help. I bought a license, meaning to use the 30 day trial (in the knowledge that I already had a license provisioned by Uni) as stop gap. I unfortunately forgot to cancel and missed the pre window by a few days. I have now cancelled the subscription. Is there a way I could receive a refund - or pay a pro-rated amount (I was charged £84 plus vat)? Im a full time student and really need the money. Please help!

Answer 1

Hi @Alice Costelloe

I’m sorry this happened, especially when you are relying on the money as a full-time student.

Since you have already cancelled and the charge was made only a few days ago, you may be eligible for a refund. For UK subscriptions, the most recent recurring charge may be refundable if the subscription is cancelled within 30 days of payment, although eligibility is determined through the cancellation process.

Please sign in with the account used to purchase the subscription and check Services & subscriptions. If no refund option appeared when you cancelled, contact Billing Support and explain that the trial renewed unintentionally:

• How to get a refund on a Microsoft subscription
• Contact Microsoft Support

As this is a public community forum, moderators cannot access your account or issue the refund ourselves, but Billing Support can review the charge.

Thank you for your understanding