I have two MICROSOFT accounts for $99 billed on the same day

Question

I only just discovered the accounts page, Why would I want two MICROSOFT accounts. If this is for two years, then let it be. If it's for one, please apply the second one to next year.

Answer 1

Log into your Microsoft account on this link and check the expiry date on your subscription, is it indicated as expiring in 2027 or 2028.

https://account.microsoft.com/services/

If you are unable to find the second subscription payment listed on your account that has been deducted, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

A Microsoft account can have only one active Microsoft 365 subscription. If another subscription of the same type is added to that same account, it does not create extra benefits or a second usable subscription for the same period. It extends the subscription time instead, up to a 5-year maximum.

If the two $99 charges were both applied to the same Microsoft account on the same day, that usually means the subscription term was extended.

If the two $99 charges are on different Microsoft accounts, they are separate subscriptions and one will not automatically be applied to next year on the other account.

To verify which case applies:

1. Sign in to each Microsoft account and review Services & subscriptions.
2. Check which account shows the active Microsoft 365 subscription.
3. Review order history to see whether both charges appear under one account or under different accounts.
4. If the extra charge is on an account that is not needed, select Manage > Cancel subscription for that subscription.

Microsoft also notes that if multiple payments appear on a bank statement but only one charge appears in one Microsoft account’s order history, there may be multiple accounts using the same payment method.

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References:

• What happens if I add another Microsoft 365 for home subscription to my account?
• I've been charged twice
• Two subsriptions to Microsoft 365 - Microsoft Q&A