No Design Ideas icon in powerpoint, already tried all fixes

Estelle555 1

My previous computer crashed, so I got a new laptop. I installed Office 2019 on it, no problem since I have a MS Office 365 subscription. In powerpoint, there is no option for Design Ideas.

I have an active subscription. I am connected to the internet. When I go to Privacy Settings, everything is checked (although no option specifically for "enable intelligent services". Or Office Insider, as it happens). When I go to General Options, no section entitled Powerpoint Designer where I can give permission for it to give me ideas automatically.

I have repaired and reset the app. I don't know what else to do.

1 answer

Emily Hua-MSFT 27,526 Reputation points

2021-10-22T07:21:21.997+00:00
Hi @Estelle555

Welcome to Q&A forum ~

> I installed Office 2019 on it, no problem since I have a MS Office 365 subscription. In powerpoint, there is no option for Design Ideas.

Do you mean you are using Microsoft 365 apps now, but there is no option for Design Ideas?
I suggest you go to PowerPoint > File > Account > Product Informtaion, then please take a screenshot as following image, and share with us. I would check the version name, version number and update channel.

Actually, Office 2019 does not include this feature, this is a subscriber-only, Microsoft 365 feature.

If you do not find Design Ideas button in PowerPoint for Microsoft 365 apps, please make sure you are not using Office 365 Germany Germany.

For more, please refer to "Create professional slide layouts with PowerPoint Designer".

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Estelle555 1 Reputation point

2021-10-23T05:09:23.32+00:00

As I said twice in my post, I AM a subscriber. And I just transferred to a new device, didn't change any account details. I was able to use this feature 3 days ago on my previous pc which crashed. @

Emily Hua-MSFT 27,526 Reputation points

2021-10-25T01:45:01.093+00:00

Hi @Estelle555

Thanks for your kindly sharing and reply.
In my previous reply, I want to confirm and collect more information for a better analysis to help you, so I need you to take a screenshot of Product Information.
Sorry for any misunderstandings that my previous reply gave you.

As your image above shown, the Office on your machine becomes Office Professional Plus 2019, I need your help to run commands to check the activation information of Office, this action could check whether there is any Office 2019 registration information that may cause this issue.

Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command in it, click Enter at last:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
(If you are running 32-bit Office on a 64-bit operating system)
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

Please also take a screenshot or copy the results of the command, I would check it and continue to update my reply.
Thanks for your understanding.

Wendy Li_MSFT 1,711 Reputation points Microsoft Vendor

2021-10-25T02:06:09.253+00:00

Hi @Estelle555 ,

I will convert your reply above as comment as you have extra questions about one answer. You are welcome to post an answer if you have suggestions/solutions to share here. More information about Answer and Comment in Microsoft Q&A.

Thanks for your understanding!

Estelle555 1 Reputation point

2021-10-25T13:09:41.077+00:00

Hi there. Here are the results:

Emily Hua-MSFT 27,526 Reputation points

2021-10-26T02:00:04.277+00:00

Hi @Estelle555 ,
Thanks for your quick sharing.

Your second image shows that there 2 versions of Office activation information on your machine.
One is Office Mondo which uses KMS technology that is not suitable for Microsoft 365 apps activation.
Another one is Microsoft 365 subscription which is not activated now.

It's recommended to uninstall the key for Office Mondo, we need to avoid its interference with the activation of Microsoft 365 apps. If you need the some apps included in Office Mondo but do not include in your Microsoft 365 subscription, it's better install Office Mondo in a virtual machine.
Please continue to enter following command in Command Prompt which is run as Administrator.
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XQBR2

Then, please close the Command Prompt, reboot your machine, open one Microsoft app to have a check.
If it needs to be activated, please log your licensed account for Microsoft 365 apps.

Emily Hua-MSFT 27,526 Reputation points

2021-10-26T02:00:51.447+00:00

@Estelle555

If this steps above do not work, I would suggest you use Microsoft Support and Recovery Assistant to uninstall Office completely.
And then, log your licensed account into Services & subscriptions, download your Microsoft 365 apps and reinstall it on your machine.

All we need to do is to make sure that there is only the Microsoft 365 app, and also make sure it is activated. Then the Design Ideas icon could be back.
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