question

Estelle555-6642 avatar image
0 Votes"
Estelle555-6642 asked emilyhua-msft commented

No Design Ideas icon in powerpoint, already tried all fixes

My previous computer crashed, so I got a new laptop. I installed Office 2019 on it, no problem since I have a MS Office 365 subscription. In powerpoint, there is no option for Design Ideas.

I have an active subscription. I am connected to the internet. When I go to Privacy Settings, everything is checked (although no option specifically for "enable intelligent services". Or Office Insider, as it happens). When I go to General Options, no section entitled Powerpoint Designer where I can give permission for it to give me ideas automatically.

I have repaired and reset the app. I don't know what else to do.

office-powerpoint-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

emilyhua-msft avatar image
0 Votes"
emilyhua-msft answered emilyhua-msft commented

Hi @Estelle555-6642

Welcome to Q&A forum ~

I installed Office 2019 on it, no problem since I have a MS Office 365 subscription. In powerpoint, there is no option for Design Ideas.

Do you mean you are using Microsoft 365 apps now, but there is no option for Design Ideas?
I suggest you go to PowerPoint > File > Account > Product Informtaion, then please take a screenshot as following image, and share with us. I would check the version name, version number and update channel.
142787-capture47.jpg

Actually, Office 2019 does not include this feature, this is a subscriber-only, Microsoft 365 feature.
- If you do not find Design Ideas button in PowerPoint for Microsoft 365 apps, please make sure you are not using Office 365 Germany Germany.
142825-capture48.jpg
For more, please refer to "Create professional slide layouts with PowerPoint Designer".


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.




capture47.jpg (47.5 KiB)
capture48.jpg (44.6 KiB)
· 6
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

As I said twice in my post, I AM a subscriber. And I just transferred to a new device, didn't change any account details. I was able to use this feature 3 days ago on my previous pc which crashed. @

143095-image.png




0 Votes 0 ·
image.png (27.4 KiB)

Hi @Estelle555-6642

Thanks for your kindly sharing and reply.
In my previous reply, I want to confirm and collect more information for a better analysis to help you, so I need you to take a screenshot of Product Information.
Sorry for any misunderstandings that my previous reply gave you.

As your image above shown, the Office on your machine becomes Office Professional Plus 2019, I need your help to run commands to check the activation information of Office, this action could check whether there is any Office 2019 registration information that may cause this issue.
- Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command in it, click Enter at last:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
(If you are running 32-bit Office on a 64-bit operating system)
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
- Please also take a screenshot or copy the results of the command, I would check it and continue to update my reply.
Thanks for your understanding.


0 Votes 0 ·

Hi there. Here are the results:

143511-image.png


0 Votes 0 ·
image.png (58.3 KiB)
Show more comments

Hi @Estelle555-6642,

I will convert your reply above as comment as you have extra questions about one answer. You are welcome to post an answer if you have suggestions/solutions to share here. More information about Answer and Comment in Microsoft Q&A.

Thanks for your understanding!

0 Votes 0 ·