Account holder death

Question

The account holder for a businesses Microsoft account died without documenting the account login or password. How would the credit card holder of the account gain control and transfer ownership?

Answer 1

As Anika said, you will have to contact MS business support. You will then have to provide them with proof that you really are the owner of licenses. Then they will help you reset the admin password.

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After they do that you should assign Office admin rights 2 people, just in case. And it would be worthwhile to create a 3rd "disaster recovery" ID (and password) that is not used by anyone, but is saved in a safe place, ie corporate safe, or bank safety deposit box so that in worst case situation you have the ability to access your office licenses.

Answer 2

Hello VonPhillipd,

Thanks for your post in this community.

We read your entire post and updates here. As there is no other person has admin rights in your organization, so in such situation, first you need to reset that past admin account then need to change payment method by follow the steps mention in this article. For reset admin account, need special resources and permission and as we are belonging from Microsoft365 community site team, have limited resources for the same. So it is recommended to kindly reach our technical team via Phone support, (Billing team also available via phone support) they will assist you further. Your co-operation will be highly appreciated.

One more thing, admin account password reset if he has set up alternate email address and phone number. So if needed with the help of past admin’s family member, you can try to check if you can reset such past admin’s account password. During password reset if its promoted for such alternate email id and phone number, ask his family member to check if they have some details for the same and reset it. For reset password, you can use this link https://passwordreset.microsoftonline.com. For your reference, here sharing article for An administrator forgot his or her password in Office 365.

Thanks for your precious time. Stay safe and healthy.

Regards,

Ankita Vaidya

Answer 3

Yes, it was the Office Administrator that passed. To the best of our knowledge, no one else holds administrative rights for the company. The company only has access to user level accounts and the credit card that pays for the service.

Answer 4

Was the dead person the corporate 'Office administrator'?

Does anyone else have administrator rights?

Answer 5

When using Office 365 in business, there is a corporate "Office administrator" who issues the Office 365 subscriptions to users. They can take control of the account, ie this page describes several ways the admin can reset the account password https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/reset-passwords?view=o365-worldwide .

https://blog.netwrix.com/2020/07/21/onedrive-for-business-getting-administrators-access-to-users-files-and-folders/ Admin access user OneDrive

. https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/give-mailbox-permissions-to-another-user?view=o365-worldwide give another userid rights to access someone elses email